Refund & Return Policy

Return & Refund Policy

We put great care into creating products that you’ll love. However, if you ever need to return an item, we’re here to make the process hassle-free.

When Can You Request a Return or Refund?

We accept returns and offer refunds/replacements only in the following cases:
✔ You received the wrong product.
✔ The product was damaged upon arrival. (Proof required: Clear video showing the damaged product and packaging.)
✔ You received an expired product.

We only accept replacements.

If any of the above apply, please initiate a return request within 1 hour of delivery by emailing us at chefparisboulangerie@gmail.com; with:

• Your order number

• Photos and video proof of the issue

Unfortunately, we do not accept returns for opened or used products due to hygiene reasons. Sale and discounted items are also non-returnable.

How the Return Process Works

1️ Raise a Request: Email us atchefparisboulangerie@gmail.com; with your order details and proof of the issue (video for damages, photos for other concerns).
2️ Approval & Pickup: Our team will review your request within 48 hours. If approved, we’ll arrange a return pickup within 2-3 business days from the date of approval.
3️ Inspection & Refund: Once we receive the returned item and verify the issue, we’ll credit your refund within 7-10 business days. The refunded amount will be credited to your original payment method or bank account, depending on your payment source.
4️ Replacement Timeline: If eligible for a replacement, it will be completed within 2-3 business days after we receive the returned product.